Are there any unplanned outages on the network?read more >
Dear Electra Consumer
We own and operate the electricity lines and assets in the Kapiti and Horowhenua district and would like to provide you with an update on a recent event on our network.
As you are aware, there was tree felling activity on 6 July 2015 that resulted in a tree impacting on power lines that in turn caused a power surge. This has resulted in losses to some consumers.
Enquiries into the cause of this incident are being carried out and will establish the responsibilities. These enquiries are nearing conclusion. Unfortunately this process takes time to complete and we ask consumers to be patient.
If not already done so we urge you to contact your insurer for assistance in reinstating your loss in a prompt manner. The loss adjuster appointed on behalf of Electra’s insurers is Greig Halpin of Godfreys Chartered Loss Adjusters and he will record your loss and deal with your insurers thereafter. If you have any further details of your claim please forward these directly to Greig.Halpin@godfrey.co.nz
If you are not insured or there is limited insurance cover available then please also let Greig Halpin know.
Once liability is established we will provide an update and all claims details will be passed on to the appropriate party for settlement.