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0800 lostpower or 0800 567 876

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Major Projects

Advanced Distribution Management Systems (ADMS)

We have enabled the automatic generation of outage messages to those calling in on the 0800 LOST POWER number.

If the caller is believed to be part of a current outage, the system will play them a message of the known faults in the area and the expected restoration time.  Customers can still talk with the call answering team at Electra Services at any stage. 

Upcoming activities include rolling-out a new version of the of Customer Mobile App and the Web Outage Viewer.