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Quarterly Update

Electra Services purchases the Bupa Medical Alarm business

Under its Securely brand, Electra Services has purchased the Bupa Medical Alarm business in its entirety, including all staff based around the country. Securely already offers a range of independence products to its customers and will use its leading-edge technology to enhance the existing Bupa offering.

Mark Smith, General Manager of Electra Services, says we look forward to providing a robust monitoring service, built on innovative technology and attentive service.

“On the ground, there will be little change for current clients, a new 0800 phone number and a change of brand. We will continue to offer the same level of service and expertise they’ve come to expect, from the same friendly team across the country.”

Neil Simmonds, Chief Executive of Electra, says the two companies share the same set of values, providing a strong foundation to bring the businesses together.

“Supporting the needs of our medical alarm clients is a top priority, along with exceptional customer service. We will apply our expertise, honed since our inception, to help the clients live with confidence and independence”.

Mark Smith says their premiere product; Securely for Independence will be available to the expanded customer base.

“The Securely for Independence product will allow people to live years longer in their own home. It comes with all the bells and whistles; easy and quick to install; uses data to help or predict if someone is becoming unwell; offers a voice-activated emergency mode (even in the shower); and the ability to request help from anywhere - even at the supermarket.

“We’ve had fantastic feedback following the introduction of this new technology and believe it will be a game-changer in the care of our older generation. Now, it will be available across the country to thousands more families”.

Electra Services and Bupa will be working in partnership during a transition period, and customers can expect to see new branding begin rolling out over the next few months.

Electra buys 50% share of Spark subsidiary Connect 8

Spark announced today that it has signed a conditional agreement to sell 50% of the shares in its subsidiary Connect 8 to electricity distribution company Electra Group. The transaction will also see Connect 8 take full ownership of Electra subsidiary Sky Communications – a telecommunications contractor providing design, build and supply of wireless networks for all of New Zealand’s major mobile network owners. 

Connect 8 was originally formed in February 2015 as a 50/50 joint venture between Spark and Vocus Communications, to provide additional fibre construction and delivery capability across New Zealand.

Spark subsequently acquired Vocus Communications’ share of the company in December 2016 to make Connect 8 a wholly-owned Spark subsidiary. Over the past 12-months the business has started to also provide services to adjacent utility sectors.

Spark Chief Operating Officer Mark Beder says that bringing together the complementary capabilities of SkyComms and the current Connect 8 business will improve operational efficiencies and speed to market and provide a solid foundation for the rollout of future mobile technology – something that is crucial for Spark’s wireless strategy.

“This is more than simply a divestment – it is about forging a new partnership of strategic importance for Spark to support our fibre expansion programmes and growth in mobile capacity” says Mr Beder.

Electra Chief Executive Neil Simmonds says technology is critical to Electra’s core lines business as smart networks become an important way of lowering costs, improving reliability and driving a customer centric business.

“Spark has been an important supplier to the Electra Group and also a customer for SkyComms for a long time. I look forward to extending Electra’s partnership with such an innovative company as Spark.”

The transaction is expected to complete before the end of May 2018.  Connect 8 will continue to operate as construction contractor for telecommunications and other utility sectors.


Advanced Distribution Management Systems (ADMS)

We have enabled the automatic generation of outage messages to those calling in on the 0800 LOST POWER number.

If the caller is believed to be part of a current outage, the system will play them a message of the known faults in the area and the expected restoration time.  Customers can still talk with the call answering team at Electra Services at any stage. 

Upcoming activities include rolling-out a new version of the of Customer Mobile App and the Web Outage Viewer.