Call us for help on

0800 lostpower or 0800 567 876

Quarterly Update

Paraparaumu Substation

The rebuild of the Paraparaumu substation has now been completed.  The new substation provides greater flexibility and reliability on our network and will support growing demand in the Kapiti area for the foreseeable future.

Transmission Gully - Overhead Line Relocation - SH1 Paekakariki

Recently Electra carried out a project on SH1 in Paekakariki for CPB HEB Joint Venture to relocate 11kV and 33kV lines to make way for the new Transmission Gully motorway.  The job consisted of installing 7 new poles and associated lines in strategic locations to avoid the existing motorway, the new motorway and the temporary bypass road. 

In preparation for the shutdown night, 5 intermediate poles and lines were installed at night to enable the Transmission Gully works to continue during the day.  This work was completed in terrible weather conditions but the excellent efforts of the team allowed the work to progress on schedule.

Shutdown Night

The shutdown night consisted of replacing two poles next to the current highway and running the new lines across the road.  This required lane closures and at times complete closures of SH1.  In addition, the existing lines were to be isolated and generators were required to maintain power.          

In order to complete the work on time two teams were used – one at each site.  It was always going to be a big night for the teams but to add to the complexity on the night we were informed of a wide load coming through SH1 and all the trucks, cranes and traffic management would have to be removed while the load passed.  Despite the interruption to the work, the teams worked very well and completed the work as planned.

It was a great team effort by everyone involved including the CPB HEB Joint Venture designers, stores, project management, installation teams and the two contractors Tatana Contracting Ltd and Banks Engineering

Advanced Distribution Management Systems (ADMS)

We have enabled the automatic generation of outage messages to those calling in on the 0800 LOST POWER number.

If the caller is believed to be part of a current outage, the system will play them a message of the known faults in the area and the expected restoration time.  Customers can still talk with the call answering team at Electra Services at any stage. 

Upcoming activities include rolling-out a new version of the of Customer Mobile App and the Web Outage Viewer.

Independent Living Showcase Takes Tech to Kapiti

Our Securely team recently spent three days at Coastlands taking our independence technology into our community.

Our showcase was a great success.  You told us our independence monitors:

  • Would make you feelless vulnerable in situations where you can’t easily call for help - like having a fall or becoming unwell quickly,
  • Give you greater control being able to personalise your response plan, 
  • Are affordable and accessible, and
  • Gave you peace of mind with the inactivity sensor and smoke detector inbuilt, as well as the two-way communication function, which is easier to use than picking up a phone, to speak to the monitoring centre.

Based in Levin, our monitoring centre is staffed with local people 24 hours a day, seven days a week. We’re looking to run more showcases when our new products arrive, and you’ll be able to get a hands-on demonstration.

Otaki River Crossing

A span of 33kv and 11kv lines across Otaki river required the support structure on the northern side of the river to be replaced.

The existing 3 Pole Structure was converted to a stronger Double H-Pole structure.

With the structure upgrade we took the opportunity to remove an existing Aerial Stay that had some ground clearance issues in the past. This stay is within the area where heavy mobile plant and machinery are operational at the Quarry in Otaki.

The shutdown for this upgrade provided us an opportunity to undertake other 33kV Pole and cross-arm replacements that had been scheduled for this Financial year.

As a contingency, Generators were provided to keep power on at the Wastewater site and engineering workshop nearby.